答疑！关于JUZI汉语App的常见问题 Q&A for JUZI Chinese App
来源：国际中文教育人才网官网 对外汉语教师招聘
时间：2022-12-05
作者：国际中文教育人才网官网 对外汉语教师招聘
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JUZI汉语App公测以来，我们收到了很多体验反馈，我们盘点了一些常见问题并予以解答。如果您在使用过程中遇到其他问题，欢迎大家在微信群私信联系我们！
Since the release of JUZI Chinese App Beta Version, we have received lots of feedback from our global users. Here we list some common Q&As for users' convenience. Any suggestion will be highly appreciated!
提问
Qustions
&
解答
Answers
01
App下载
Q1
JUZI汉语App有哪些版本？
What versions of JUZI Chinese App are available?
A1
JUZI汉语App目前有iOS和Android两个手机版本。iOS版在App store下载，Android版在谷歌、三星、小米、华为的应用商城下载。
JUZI Chinese App currently has iOS and Android mobile versions. The iOS version can be downloaded from the App Store, and the Android version can be downloaded from the application stores of Google, Samsung, Xiaomi and Huawei.
Q2
如何下载JUZI汉语App？
How do I download the JUZI Chinese App?
A2
用户可以前往官方网站或手机应用商店下载。
Users can go to the official website or app store to download.
02
注册和登录
Q1
如何注册成为个人用户？
How to register as an individual user?
A1
在快捷登录页中找到【注册新用户】可进入注册页面，填写【手机号+密码+验证码】或【邮箱+密码+验证码】完成注册。
注：JUZI汉语App采用免注册设计，不注册也可以登录使用。
Click [Register new user] on login page to enter the registration page, and fill in [Mobile phone number + password + verification code] or [Email + password + verification code] to complete the registration.
JUZI Chinese App is designed to be free of registration and can be used without registration.
Q2
个人用户如何登录？
How do individual users log in?
A2
JUZI汉语App采用免注册设计，用户可以通过【手机号+验证码】或【邮箱+验证码】直接完成登录；也可以在快捷登录页中找到【账号密码登录】进入相关页面后，通过【手机号+密码】或【邮箱+密码】完成登录。
JUZI Chinese App is registration free designed. Users can log in directly through [mobile phone number + verification code] or [email address + verification code]; or click [Account Password Login] on the login page, enter the relevant page, and then log in through [Phone Number + Password] or [Email + Password].
Q3
如何注册成为机构用户？
How to register as an institutional user?
A3
机构用户不提供App内注册，如有需求可联系我们。
Institutional users can not be registered in the app but authorized and registered by JUZI Chinese Developer.Please contact us.
Q4
机构用户如何登录？
How do institutional users log in?
A4
机构用户由注册机构自行维护，输入【账号+密码】验证通过后，就可以完成登录。
Institutional users are managed and maintained by the institutional administrator, users can log in by entering [account + password].
Q5
JUZI汉语App自动登录有效期是多久？
How long is the validity period for automatic login of JUZI Chinese App?
A5
30天内未打开App或在其他设备登录过，再次使用时会要求登录验证。
30 days, if you have not opened the App in 30 days or you have logged in to other devices, you will be required to log in again.
03
支付相关
Q1
Seeds可以做什么？如何获取？
What can Seeds do? How to get it?
A1
个人用户首次登录成功后，即可获得100Seeds奖励，点击首页进入“我的”页面可以查看Seeds数目。Seeds可以用于抵扣会员费用（100Seeds价值相当于1美元）。
Individual users who successfully log in for the first time will receive 100 Seeds awards. Click the home page to enter the "My" page to check the number of Seeds. Seeds can be used to deduct membership fees （100 Seeds are worth the equivalent of $1）.
Q2
积分获取和使用的规则是什么？
What are the rules for obtaining and using integrals?
A2
用户完善个人信息，可获5分；每进入一个字或词的详情页可得1分，每天累计不超过10分；每进入一个学习板块（词卡、习题、习字）打卡可得5分，每天累计不超过15分；每次消费可得积分：月度会员消费可得50分，季度会员消费可得100分，年度会员消费可得200分；可进行持续累计，无需抵扣削减，不计上限，不可与其他优惠同时使用。
按积分划分勋章等级如下：
L1勋章：积分<1000分,无折扣优惠；
L2勋章：1000分≤ 积分<5000分，可享受8折购买年度会员；
L3勋章：5000分≤ 积分<10000分，可享受7折购买年度会员；
L4勋章：10000分≤ 积分<20000分，可享受6折购买年度会员；
L5勋章：积分>=20000分，可享受5折购买年度会员。
Users can get 5 points for improving personal information; One point will be awarded for each word or word entered into the details page, and the accumulated points will not exceed 10 points per day; Every time you enter a learning item （word card, exercises, exercises）, you can get 5 points, and the total will not be more than 15 points per day; Points for each consumption: 50 points for monthly membership consumption, 100 points for quarterly membership consumption, and 200 points for annual membership consumption; It can be continuously accumulated without deduction and reduction, regardless of the upper limit, and cannot be used together with other offers.
Levels:
L1: No discount for less than 1000 points;
L2: With points between 1000 and 5000 （1000 included）, you can enjoy 20% off to purchase our annual membership.
L3: With points between 5000 and 10000 （5000 included）, you can enjoy 30% off to purchase our annual membership.
L4: With points between 10000 and 20000 （10000 included）, you can enjoy 40% off to purchase our annual membership.
L5: More than or equal to 20000 points, you can enjoy 50% discount to purchase our annual membership.
04
其他问题
Q1
如何选择系统语言？
How do I set system language?
A1
App的界面语言默认显示为中文，用户可以在首页点击左上角菜单进入“我的”页面-设置-语言设置中进行切换为英语。
The interface language of the App is displayed in Chinese by default, and users can switch to English by clicking the menu in the upper left corner of the homepage to enter the "My" page - Settings - Language Settings.
Q2
JUZI汉语App有小语种版本吗？
Is there a Minor language version of the JUZI Chinese app?
A2
目前仅有中英双语版，小语种版的开发计划只涉及功能菜单的本地化，辞书及学习内容的小语种支持暂无计划。
At present, JUZI Chinese is only a bilingual version in Chinese and English. Minor language will be developed only for function menu. There is no short-term plan for the Minor language support of dictionaries and learning content.
Q3
JUZI汉语有电脑版吗？
Is there a computer version of JUZI Chinese?
A3
目前仅有手机版，基于网页浏览器的电脑版正在筹备中，预计2023年2月上线lite 电脑版。
At present, JUZI Chinese is only available in mobile terminal. The PC lite version will be launched in February 2023.
Q4
JUZI汉语App出现闪退如何解决？
How to solve the problem of flash back of the app?
A4
请确认App是否为最新版本，可从官方网站下载最新的安装包重新安装。如仍不能解决问题，请通过发送邮件联系客服（info@jiaohanyu.com）获取相关技术支持。
Please confirm whether the app is the latest version. You can download the latest version from the official website and reinstall the app. If the problem still exists, please send an email to info@jiaohanyu.com for technical support.
